Terms and Conditions

General
At Wheathills you can buy online safe in the knowledge that each item has been hand selected, carefully authenticated and meticulously inspected for condition. As a result any purchase made on the Wheathills website is fully supported by our money-back guarantee. Also, if an item has been subject to any significant restoration or alteration it is accurately reported and detailed in ‘My Story so Far’ which accounts for an item's authenticity and condition.

If you wish to return an item we promise to refund your purchase price upon safe return, based on the terms stated below. All shipments from Wheathills are fully insured against loss and securely packaged to the highest standards. Purchases are shipped within 3 - 10 days of receipt of payment and we deliver worldwide by the most cost effective and safest method.

Availability
Wheathills reserve the right to withdraw any of the items profiled on the website without notice, including after an order has been placed and any automated confirmation sent. In the rare circumstances that this occurs you will be notified immediately by email and no transaction or payment will take place.

Payment Methods
We accept the following methods of payment:

1. Visa, Mastercard, Solo, JCB and Maestro cards; cards are processed manually once your order has been confirmed.
2. UK pound sterling cheques, US Dollar cheques, and banker's drafts; we will email details to you once your order has been confirmed.
3 . Please note we cannot reserve antique items without payment being received and confirmed.

Credit Card Security
Credit card details entered into our shopping cart are protected by industry advanced 128-bit encryption Secure Socket Layer (SSL) technology to encrypt their identity. All information is protected in accordance with the Data Protection Act 1984.

Shipping
All shipping and insurance is arranged by Wheathills unless requested otherwise. We arrange to deliver anywhere in the world by the most secure and cost effective methods available, using only reputable and efficient international shipping companies. We have estimated the packaging, shipping and insurance cost of each item within the UK. For an estimate for shipping outside the UK we will contact you by email or phone to give you accurate costs based on the weight, size and destination of your purchase.
The purchaser is welcome to arrange their own shipping if required, just contact us.
The purchaser meets all shipping charges. In most cases we will ship orders within 3 - 10 days of receipt of payment

Authenticity and Condition
Each item has been hand selected, physically inspected carefully authenticated in writing under the title “My Story so Far’. If there are any alterations or restoration present we accurately report the details and can provide additional photographs by request. Dimensions provided in both metric and imperial.

Guarantee
All purchases are supported by our money-back guarantee allowing you to purchase with confidence. We promise to refund the purchase price of any item upon safe and approved return, provided:

a) the purchaser has contacted us by email to obtain the return shipping instructions; and

b) the item has been returned to us in its identical condition and safely packaged, insured and shipped within 5 days of arrival at the purchaser's delivery address. A 5% restocking fee applies to all refunds.

In the event of an item arriving with the purchaser damaged we require detailed photographs of the item, the outer box, the inside packaging, to be informed by email within 3 days and the return shipment to comply with our subsequent shipping instructions. Again, we issue a refund as soon as the shipping company pays the insurance claim, usually taking around 4 - 6 weeks.

In the event of an item being lost during transit we issue a refund as soon as the shipping company pays the insurance claim, usually 4 - 6 weeks. We do not take responsibility for any personal or third party losses.

Import Export
The purchaser meets fees relating to any required license or any import or export requirements. Any required license, or any import or export requirements or limitations are the sole responsibility of the purchaser. Any delays related to the failure to obtain a license or to import into a country shall not constitute a basis for a cancellation of a purchase

Privacy policy

Wheathills is committed to ensuring that your privacy is protected. This privacy policy explains how Wheathills will use the personal data it collects from you through this website. Wheathills will process any personal data that you may submit through this website in accordance with the Data Protection Act 1998, and will ensure that any sub-contractor it may engage to provide the services requested by you acts in such manner.

Information Collection and Use
If you use any of the online forms throughout the website we collect contact information (like your email address), financial information (like your credit card number) and subject information (like your subjects of interest). Financial information is used to process orders. Contact information is used to send orders to our customer's and to keep in touch with customers when necessary. Subject information is used to keep customers informed of updates to specific categories.

Information gathered by Wheathills will be used for purposes of communicating forthcoming Wheathills events of genuine interest to customers such as our regular Open Weekends. No information gathered from this website is passed to any third party organisation. Users are free to opt-out of receiving information from us at any time.

Storage & Security
Wheathills has adopted industry standard security measures to protect the loss, misuse and alteration of the information under our control. All information gathered from this website is stored and protected in accordance with the Data Protection Act 1998. We're required by law to keep records of all financial transactions and financial information (like your credit card number) is only stored momentarily.

Links
This website contains links to other websites. We are not responsible for the privacy practices or the content of these websites

Choice/Opt-Out
The following options are available to remove information from our
database:

1. You can send email to info@wheathills.com
2. You can call the following telephone number 01332 824819

The same contact point can be used if you wish to change or update information previously provided.

If you have any questions about this privacy statement, the practices of this site, or your experiences online at www.wheathills.com please contact us directly on 01332 824819.

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